SHIPPING POLICY

Dear Valued Customer, At Bob’s Vape Smoke Shop, we know how important fast, dependable shipping is to your experience with us. Whether you’re stocking up or ordering for the first time, you deserve peace of mind knowing your order is in good hands. That’s why we’ve updated our shipping policy—to serve you better, faster, and more transparently.

Please take a moment to review our updated policy below:

Shipping Methods

We offer multiple shipping options tailored to your location and preferences.

  • Available methods and pricing are shown at checkout.

  • Delivery estimates and costs vary based on your region and the shipping method selected.

 Order Processing Time

  • Orders are typically processed within 7 business days after payment confirmation.

  • Please note: Weekends and public holidays are not included in processing times.

  • Once your order is packed and ready, it moves to the shipping stage.

📦 Shipping Time

This refers to how long it takes for your package to reach you after it has been shipped:

  • Shipping times may differ depending on your chosen method, destination, and carrier performance.

  • Delays caused by local customs, holidays, or weather conditions may impact delivery.

🔍 Tracking Your Order

We keep you informed every step of the way:

  • Once your order ships, you’ll receive an email with tracking details.

  • Use your tracking number to monitor your delivery status in real time.

🚧 Shipping Delays

While we work hard to ship quickly and efficiently, some situations may cause delays that are out of our control, including:

  • Severe weather

  • Customs inspections

  • Carrier disruptions or volume spikes

If your shipment is significantly delayed, please contact our support team. We’ll step in to investigate and assist immediately.

🌍 International Shipping

We proudly offer shipping to selected countries worldwide. Please be aware of the following:

  • Additional taxes, customs duties, or import fees may apply, depending on your country’s regulations.

  • These fees are not included in our prices and are the buyer’s responsibility.

  • We recommend checking with your local customs office before placing an order.

🏠 Shipping Address Accuracy

Help us deliver smoothly by double-checking your address at checkout:

  • Ensure all details are correct, including apartment/suite numbers and postal codes.

  • We cannot be held responsible for delayed or failed deliveries due to incorrect or incomplete address information.

🤝 Customer Support

If you have any questions or concerns related to your shipment, our support team is ready to help:

  • 📧 Email: sales@bobsvapesmokeshop.com

  • 💬 Live Chat: Available on our website during business hours

We’re here to make your experience smooth, reliable, and stress-free.

Thank You for Choosing Bob’s Vape Smoke Shop

We truly appreciate your trust and loyalty. Every order you place helps us continue delivering top-tier products and top-notch service. If there’s anything we can do to improve your experience, don’t hesitate to reach out.